DLT (Distributed Ledger Technology) is the TRAI-mandated portal where sender IDs, message templates and entities must be registered before commercial SMS can be sent in India. Using a non-DLT route means messages are silently blocked by telecom operators — your customers never receive them and you still pay for the sends.

Yes, most cloud voice providers support number porting for both landlines and mobile numbers. The process typically takes 7 to 14 working days. We coordinate the porting timeline as part of our onboarding support so there is no gap in availability for your customers.

A virtual number is a cloud-hosted number your agents answer calls on, removing the need for a physical SIM. Number masking is a privacy layer: when a customer calls an agent (or vice versa), both parties see only a neutral intermediary number, not each other's real contact details. Masking is common in logistics, on-demand services and marketplace platforms.

Voice works best for complex queries, escalations and outbound sales where nuance matters. SMS is ideal for high-volume transactional alerts — OTPs, order updates and reminders — where instant delivery and no app dependency are critical. WhatsApp suits richer engagement: media, documents and two-way conversational flows. Many businesses use all three in tandem, routing contacts based on the nature of the interaction.

No. Comparing providers, receiving matched options, and the initial scoping call are completely free and carry no obligation. We are compensated by providers only when you choose to proceed — and only with providers you approve. This keeps the comparison genuinely neutral.